noem ("we", "us", or "our") is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website or services.

We may collect personal information when you:

• Place an order
• Create an account
• Sign up for our newsletter
• Contact our customer service team
• Browse our website

This may include your name, email address, delivery address, phone number, and payment details.

We may also automatically collect device and browsing information (e.g. IP address, browser type, time zone, cookies, and how you interact with our website).

We use your information to:

• Process and fulfil orders
• Send order confirmations and delivery updates
• Provide customer support
• Improve your shopping experience
• Communicate with you (including promotions and newsletters, if opted-in)
• Comply with legal obligations

If you opt in to receive marketing communications, we may send you updates, special offers, or promotions.

You can opt out of these emails at any time by clicking “unsubscribe” at the bottom of the email or by contacting us directly at hello@noem.co.nz

We do not sell your personal information. We may share your information with:

• Service providers (e.g. Shopify, payment gateways, delivery partners)
• Marketing and analytics platforms (e.g. Google Analytics, email marketing tools)
• Legal or regulatory authorities if required by law

We use cookies and similar technologies to:

• Enhance your browsing experience
• Remember your preferences
• Analyse website traffic

You can control cookies through your browser settings, but disabling them may affect site functionality.

Our website is not intended to collect personal information from children under 16.

If you believe your child has submitted personal information to us, please contact us at hello@noem.co.nz so we can delete it.

Our website may contain links to third-party websites or services (e.g. Instagram, payment processors). We are not responsible for their privacy practices and encourage you to review their privacy policies.

If you interact with us via social media (e.g. Instagram, Facebook, TikTok), we may collect publicly available information or details you provide directly (such as messages, tags, or comments). We may use this information to improve our services or respond to enquiries. Please note that your activity on social media platforms is also governed by the privacy policies of those platforms.

If you tag us in photos or mention us on social media, we may request permission to feature your content on our website, marketing material, or social channels.

By granting us permission (via comment, message, or any written confirmation), you agree that:

• You are the original creator and owner of the content
• You have the right to give us permission to use it
• You grant noem a non-exclusive, royalty-free, worldwide licence to use the image or content for marketing or promotional purposes
• We may edit or crop the image for layout or consistency, but we will always aim to preserve the original context
• If at any point you'd like your content removed from our platforms, simply contact us at hello@noem.co.nz and we’ll action this promptly.

Some of your personal information may be transferred or stored in countries outside New Zealand, such as Australia or the United States, where our service providers are located. We ensure that these providers comply with privacy obligations that meet New Zealand standards.

We take reasonable steps to protect your personal information from loss, unauthorised access, or disclosure. Your information is stored on secure servers and may be handled by third-party providers (such as Shopify) under strict confidentiality agreements.

You have the right to access and request correction of your personal information. To do this, please contact us at hello@noem.co.nz

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this policy or wish to make a privacy-related request, please contact us at hello@noem.co.nz